Return Policy Global

Return Policy

We understand that sometimes things don’t work out as expected. If you need to return an item, please review our return policy below:

1. Timeframe:
• You have 30 days from the date of receiving your item to request a return.
2. Eligibility:
• To be eligible for a return, your item must meet the following criteria:
• It should be in the same condition as when you received it.
• It must be in its original packaging.
• You’ll need to provide the receipt or proof of purchase.
3. Initiating a Return:
• To start a return, please contact us at support@espetosul.co.
• Once your return is accepted, we’ll provide you with a return authorization number and instructions on where to send your package.
4. Important Note:
• Items sent back to us without prior authorization will not be accepted.
• Please ensure you follow the return process to avoid any delays
5. Contact Us:
• If you have any questions or need assistance, feel free to reach out to us at support@espetosul.co.

Warranty Returns

We stand behind the quality of our products and want to ensure your satisfaction. If you encounter any issues with a faulty product, please follow the guidelines below.

Please make sure any purchase has been pre registered on our warranty form, this is so we can easily arrange repairs or replacement units. If you do this right after purchase then we will already have the proof of purchase on record and will speed everything up for everyone.

https://portal.espetosul.co/warranty

Warranty Coverage

1. Duration: Our standard warranty covers products for a period of 3 years from the date of purchase if registered via our warranty form.
2. Eligibility:
• The warranty applies to products purchased directly from our web store or authorized retailers.
• The product must be used according to its intended purpose and care instructions.
• The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
• The product must be returned to the place of purchase for assessment.

Available Remedies

1. Repair:
• If the product develops a fault within the warranty period, we will repair it at no cost to you.
• Contact our customer service team or contact page to initiate the repair process.
• You may need to provide proof of purchase (e.g., receipt or order confirmation).
2. Replacement:
• If the fault cannot be adequately repaired, we will replace the product with an equivalent or similar item.
• Our goal is to minimize any inconvenience to you.
3. Refund:
• In cases where repair or replacement is not feasible, we will offer a full refund.
• Refunds will be processed using the original payment method.

Reporting a Faulty Product

1. Contact Us:
• As soon as you notice a fault, reach out to our customer service team.
• Describe the issue and provide relevant details (product name, purchase date, etc.).
2. Assessment:
• Our team will assess the fault and determine the appropriate remedy.
• If the fault is minor, we may choose to repair the product.
• For major faults, you can opt for a replacement or refund.

Exceptions

1. Change of Mind:
• Our warranty does not cover returns due to a change of mind or personal preference.
• Please choose carefully before making a purchase.
2. Commercial Use:
• The warranty is valid for personal or household use only.
• Commercial products are not covered.